Great-West Financial Empower Retirement

Specialist Issue Resolution - Distributions - PART TIME!!

US-CO-Denver (DTC) | US-WI-Milwaukee | US-KS-Overland Park
2 days ago
Job ID
# Positions
Account Operations

Position Highlights

Be Bold Be Brilliant


Would you like to be a part of one of America's leading financial services firms? Great-West Financial is the nation’s second largest insurer in sales of individual life insurance through banks. We also offer annuity and executive benefits products. Under Empower Retirement, we provide employer sponsored retirement plans as the nation’s second largest retirement plan provider.


Our over 5,000 associates across 40 locations across the country provide world class service to:


30,000+ employer sponsored retirement plans

8 million+ employees participating in their employer-sponsored retirement plan

467,700+ individual life insurance and annuity accounts

$460 billion+ total assets under administration



Empower Retirement currently has an opening for a Specialist - Issue/Loan Resolution. The Specialist is, under general direction, responsible for monitoring and responding to incoming client service requests, performs research, analysis, processing and quality checking of customer requests, and account adjustments in the Benefits and Loan Administration Departments.


This is a part-time position with less than 20 regular hours a week. The position will be Monday - Friday with flexible work hours. 


If you're a college student interested in the financial services industry, this is a great way to get your start!

Primary Responsibilities

  • Balance individual workloads consisting of Service Requests, assist calls, e-mail requests, etc
  • Works on problems of moderate scope where analysis of situations or data requires a variety of factors. Applies company policies and procedures to resolve a variety of issues.
  • Prioritize and complete all applicable processing in accordance within departmental, corporate, IRS, Department of Labor, FINRA and SEC regulations and requirements.
  • Builds productive internal/external working relationships. Explains information and persuades others in straightforward situations.
  • Monitor control reports, gain/loss, suspense accounts and tax form research, including corrections, clearing, and reconciliation.
  • Research/resolve unique, complex and escalated account problems.
  • Communicate with internal and external clients both written and verbal


  • Two year degree strongly preferred or equivalent industry experience
  • 2 years of directly related financial and/or industry experience.
  • Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Knowledge of retirement industry regulations (Distributions, Contributions, Taxation, etc)
  • Demonstrated ability to research and problem solve.
  • Excellent written and verbal communication skills.


The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.

About Great-West Financial

At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.


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