Great-West Financial Empower Retirement

User Access Provisioning Representative

US-CO-Denver (DTC) | US-WI-Milwaukee
3 weeks ago
Job ID
# Positions

Position Highlights

Be Bold Be Brilliant


Would you like to be a part of one of America's leading financial services firms? Great-West Financial is the nation’s second largest insurer in sales of individual life insurance through banks. We also offer annuity and executive benefits products. Under Empower Retirement, we provide employer sponsored retirement plans as the nation’s second largest retirement plan provider.


Our over 5,000 associates across 40 locations across the country provide world class service to:


30,000+ employer sponsored retirement plans

8 million+ employees participating in their employer-sponsored retirement plan

467,700+ individual life insurance and annuity accounts

$460 billion+ total assets under administration


This position supports users for many of the corporate system applications. The position ensures user ID provisioning/de-provisioning satisfies system and business requirements, provides on-going operational support, and ensures access is consistent with information security policies. The position maintains access rights, access restrictions, account profiles, passwords, and adheres to timely processing requirement to meet service level agreements.

Primary Responsibilities

  • Provision/de-provision Plan Service Center user ID access
  • Provision/de-provision miscellaneous internal application user ID access
  • Process employee new hire, transfer, and termination requests
  • Process temporary/contractor user ID requests
  • Follow established audit control requirements for ID provisioning/de-provisioning
  • Trouble shoot complex access issues
  • Quality Control check work being completed
  • Adhere to established time standards and maintain standard productivity and quality levels
  • Process and manage work coming in through all channels including tickets, emails, phone calls, etc.
  • Support access reviews/audits as required
  • Develop and maintain technical documentation
  • Support projects as required
  • Provide training and support for newer team members
  • Other duties as assigned


  • 4 Year Degree in technical field or equivalent experience
  • 2 to 4 years previous experience with security functions
  • Solutions Oriented individual. Proven track record of taking initiative and delivering results required.
  • Strong organizational skills, with the ability to multi-task or reprioritize tasks or resources appropriately within a fast paced changing environment required.
  • Demonstrated ability to work independently as well as within teams
  • Maintain strong Customer Focus
  • Ability to listen to and build partnerships with others
  • Can adapt quickly to changing needs and technical conditions to meet the needs of our customers.
  • Ability to make decisions related to production support processes and changes as necessary in order to meet the needs of our customers in a timely manner. Can suggest changes to improve procedures or direction as it relates to maintaining security.


About Great-West Financial

At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.


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