Great-West Financial Empower Retirement

Mail Clerk

Location US-CO-Denver (DTC)
Posted Date 1 month ago(1/24/2018 1:20 PM)
Job ID
# Positions
Facility Operations

Position Highlights

Be Bold Be Brilliant


Would you like to be a part of one of America's leading financial services firms? Great-West Financial is the nation’s second largest insurer in sales of individual life insurance through banks. We also offer annuity and executive benefits products. Under Empower Retirement, we provide employer sponsored retirement plans as the nation’s second largest retirement plan provider.


Our over 5,000 associates across 40 locations across the country provide world class service to:


30,000+ employer sponsored retirement plans

8 million+ employees participating in their employer-sponsored retirement plan

467,700+ individual life insurance and annuity accounts

$460 billion+ total assets under administration


Under direct supervision performs both routine and non-routine clerical support to the FASCore area.  Receives mail via USPS, or express carriers. Sorts hardcopy mail for distribution and attaches appropriate cover sheets.  Sorts electronic mail and forwards to appropriate work queues.  Researches and resolves issues with unidentifiable mail via the internal record keeping system. Responds to, and interacts with, a wide variety of internal customers. Performs other routine Mail Clerk functions as required.


Please note that this position will have the folowing hours with some overtime eligibility.

Monday - Friday 

5:30AM - 1:30PM or 6AM - 2PM

Voluntary Saturday for overtime

6AM - 9AM or 6AM - 10AM

Primary Responsibilities

  1. Sort incoming mail into returned mail and new mail.  Sort postal mail by type of request, and attach appropriate cover sheets.
  2. Sorts electronic mail and forwards to appropriate work queue based on the type of request.  Requires general and network-based computer knowledge and ability to recognize mail requiring special handling.  Requires knowledge of all FASCorp, 401K and Cash forms.
  3. Researches and resolves issues with unidentifiable mail and special handling mail.
  4. Requires general and mainframe computer knowledge and skills, and problem-solving ability.
  5. Other duties as assigned.



  • FINRA fingerprinting required.

Working Conditions / Physical Requirements:

  • Physically demanding. Requires ability to sit for long periods of time, along with occasionally lifting heavy objects. Works with and around machinery, including postage machines, openers, scanners, copiers and printers.



The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.

About Great-West Financial

At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.


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