Great-West Financial Empower Retirement

  • Rep Participant Services Support

    Location US-CO-Denver (DTC)
    Posted Date 2 weeks ago(5/10/2018 1:08 PM)
    Job ID
    # Positions
    Account Operations
  • Position Highlights

    The Representative Participant Services Support, under general supervision, will operate telephone console to route incoming calls. Assist Senior Participant Support Reps in day to day duties. Other administrative duties as necessary.

    Primary Responsibilities

    • Answer general calls for Great-West/Empower organization throughout the U.S. and route to appropriate department
    • Also handle Canada Life, ADA, Individual Life, COLI -BOLI calls
    • Mail participant forms
    • Print and mail marketing materials (not automated via CSAS)
    • Process Verifications of Benefits and Deposits


    • High school diploma
    • 1 - 2 years experience required
    • Requires customer service experience
    • Moderate supervision with instructions on new assignments
    • Follows established procedures
    • Routes incoming calls for wide audience in addition to contact with various departments


    Physical Requirements/Working Conditions: Professional office environment and regular use of general office equipment such as computers and phones.


    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.

    About Great-West Financial

    At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.


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