Great-West Financial Empower Retirement

  • Systems Application Support Developer

    Location US-CO-Denver (DTC)
    Posted Date 1 week ago(7/9/2018 9:40 PM)
    Job ID
    # Positions
  • Position Highlights

    Be Bold Be Brilliant


    Would you like to be a part of one of America's leading financial services firms? Great-West Financial is the nation’s second largest insurer in sales of individual life insurance through banks. We also offer annuity and executive benefits products. Under Empower Retirement, we provide employer sponsored retirement plans as the nation’s second largest retirement plan provider.


    Our over 5,700 associates across 40 locations across the country provide world class service to:


    30,000+ employer sponsored retirement plans

    8 million+ employees participating in their employer-sponsored retirement plan

    467,700+ individual life insurance and annuity accounts

    $460 billion+ total assets under administration


    Acting independently under consultative direction, the Systems Application Support Developer will triage, research, develop and implement changes to highly complex proprietary and/or purchased software system applications in support of the financial industry.  This is a technical specialist position that acts as a liaison between the systems application support, business operations and systems development teams to identify, recommend and implement permanent solutions to recurring application issues.

    Primary Responsibilities

    • Performs technical triage on EASY system applications to diagnose root cause of issues and identify and / or implement resolutions within the Service Level Agreements (SLAs).
    • Designs and develops interim program solutions that will support mass transaction functionality not currently programmed on the EASY system.
    • Performs programming changes to existing EASY software applications to repair defects.
    • Acts as a technical specialist and liaison between Application Support and EASY development teams to report software application defects and report severity / impact of defects.
    • Collaborates with colleagues regarding development best practices and /or EASY application issues.
    • Advises and works on strategic initiatives to mitigate and / or alleviate EASY application issues, including opportunities for process automation.
    • Operates independently with some latitude for un-reviewed actions or decisions.
    • Completes other duties as assigned.


    Minimum Qualifications:

    • Bachelor’s degree in Computer Science, Mathematics, Information Systems or equivalent experience
    • Minimum two (2) years related financial systems or regulated industry systems experience
    • Minimum two (2) years PL/SQL or T/SQL experience
    • Minimum two (2) years Tier 1 production support experience for enterprise software system
    • Candidate must have excellent written and oral communication skills
    • Candidate must have demonstrable troubleshooting and problem solving skills

    Working Conditions/Physical Requirements:

    • Normal Office Working Conditions
    • This position may require occasional on-call and weekend support

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.  They are not intended to be an exhaustive list of responsibilities and duties.

    About Great-West Financial

    At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.


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