Great-West Financial Empower Retirement

  • Sr Spec Ops Support Services

    Location US-CO-Denver (DTC) | US-KS-Overland Park
    Posted Date 1 month ago(4/20/2018 12:45 PM)
    Job ID
    # Positions
    Account Operations
  • Position Highlights

    Be Bold Be Brilliant


    Would you like to be a part of one of America's leading financial services firms? Great-West Financial is the nation’s second largest insurer in sales of individual life insurance through banks. We also offer annuity and executive benefits products. Under Empower Retirement, we provide employer sponsored retirement plans as the nation’s second largest retirement plan provider.


    Our over 5,000 associates across 40 locations across the country provide world class service to:


    30,000+ employer sponsored retirement plans

    8 million+ employees participating in their employer-sponsored retirement plan

    467,700+ individual life insurance and annuity accounts

    $460 billion+ total assets under administration


    Job Summary:
    This position is responsible for educating and answering incoming
    telephone inquiries regarding the hardship request process from
    participants, and researching and processing transactions related to the

    Primary Responsibilities

    Duties, Responsibilities & Essential Functions:

    • Answer incoming telephone inquiries including, but not limited to:
    • Educating parties regarding the process request
    • Assisting parties with acquiring and completing the required forms and documentation.
    • Addressing questions or concerns with the request process, timelines, status, etc.
    • May also include making outbound calls.
    • Transaction research and processing duties including, but not limited to:
    • Reviewing participant information and records.
    • Preparing correspondence
    • Reviewing form and other request related paperwork to determine if in good order.
    • Entering completed requests into EASY system.
    • Additional duties including, but not limited to:
    • Focus on empathy and smoothly navigating the request process with customers is essential.
    • Consistent adherence to work schedule and punctuality required.
    • Occasional Overtime may be required.



    • Associate's Degree in Business or equivalent work experience preferred

    Registrations/Certifications/Licensing Required:

    • FINRA 6 registration permitted, but not required. Corporate-established timelines apply to permitted registrations.
    • FINRA fingerprinting required.

    Other Preferred Qualifications:

    • 1-2 years previous experience in a customer service and transaction processing preferred.
    • Ability to work a flexible schedule Monday Friday.

    Physical Requirements/Working Conditions:

    • Normal Working Conditions. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.

    About Great-West Financial

    At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.


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