Great-West Financial Empower Retirement

  • Benefits Analyst

    Location US-CO-Denver (DTC)
    Posted Date 1 month ago(5/22/2018 6:45 PM)
    Job ID
    15819
    # Positions
    1
    Category
    Human Resources
  • Position Highlights

    The Benefits Analyst will provide administrative and operational support for the day-to-day maintenance of benefit programs. The right candidate will have a genuine interest in employee benefits and be highly organized, tech-savvy, and have a solid track record of commitment to both customer service and continuous process improvement.

    Primary Responsibilities

    • Provide proactive day-to-day administrative support for benefit processes, programs, and plans, such as medical and dental, life/AD&D and disability insurance, health savings accounts, 401(k), pension and COBRA.
    • Daily maintenance of employee benefits plans, including: tracking and maintaining employee enrollment activity/eligibility, enrollment/coverage issue escalation and resolution, and assisting with onboarding and offboarding activities related to benefits.  
    • Provide exceptional customer service to associates and serve as first point of contact for answering daily employee benefits questions and providing issue resolution; direct employees to appropriate benefit plan resources and provide education on benefit plans, coverage, and policies.
    • Provide input into the design of new programs; develops associated policy, procedures and documentation along with other necessary supporting communications
    • Assist in the preparation and delivery of effective and proactive employee communication materials related to benefits plans, open enrollment, wellness programs, etc
    • Assist with preparation of data and information for annual reporting/participant notification requirements, HR audits, and other compliance needs as required; supports regular internal audit activities to ensure data integrity and completeness.
    • Support and assist in the planning and implementation of annual benefits open enrollment activities.
    • Assists with review and accuracy of plan documents; supports Benefits teams by obtaining necessary documentation for various filing forms, such as, but not limited to, form 5500 filings, summary plan descriptions, etc.
    • Resolves and handles escalated employee concerns and claims issues. Provides support to employees and HR community on benefit related requests and ensure a high level of customer service.  
    • Lead the implementation and administration of wellness programs including biometric screenings and flu shots.
    • Coordinate vendors supporting health & wellness initiatives to ensure support of the overall company benefit philosophy.

    Qualifications

    • Bachelor’s degree in related field or equivalent experience
    • 3-5 years’ experience in a benefits administration
    • Solid foundational knowledge of benefits/general HR processes, regulations, and laws; strong knowledge of HIPAA, COBRA, FMLA, ADA & PPACA. General understanding on ERISA, DOL and IRS regulations
    • Workday experience helpful
    • Proven ability to maintain high level of confidentiality and handling of sensitive information
    • Exceptional attention to detail, organizational, and prioritization skills required
    • Strong analytical, problem-solving, and process improvement skills
    • Customer-service orientation paired with strong interpersonal and oral/written communication skills
    • Ability to effectively and tactfully communicate information and respond to questions from internal customers in a timely manner
    • Self-starter who quickly learns new business processes, new systems and tools
    • Solid understanding of the underlying relationships between HR systems and other business processes/objectives
    • Self-motivated and ability to work well within a fast-paced, high volume HR team environment
    • Ability to establish strong relationships within all levels of an organization
    • Understanding of need and ability to act with urgency and provide accurate information to customers.
    • Strong analytic and demonstrated critical thinking skills.

    About Great-West Financial

    At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.

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