Great-West Financial Empower Retirement

  • Empower Retirement Business Writer - Procedures

    Location US-CO-Denver (DTC)
    Posted Date 3 weeks ago(6/25/2018 4:51 PM)
    Job ID
    # Positions
    Account Operations
  • Position Highlights

    Would you like to be a part of one of America's leading financial services firms? Great-West Financial is the nation’s second largest insurer in sales of individual life insurance through banks. We also offer annuity and executive benefits products. Under Empower Retirement, we provide employer sponsored retirement plans as the nation’s second largest retirement plan provider.


    Our over 5,000 associates across 40 locations across the country provide world class service to:


    30,000+ employer sponsored retirement plans

    8 million+ employees participating in their employer-sponsored retirement plan

    467,700+ individual life insurance and annuity accounts

    $460 billion+ total assets under administration



    Responsible for researching, designing, writing, editing, publishing, and maintaining a variety of business support documentation. Documentation deliverables primarily include: procedures, process maps, process guides, and system manuals. Documentation may be used by business teams as reference material or by business teams responsible for developing and delivering training on a given subject.


    This position is a key point of contact for project teams and business teams to provide assistance researching internal business team impacts, identifying potential pain points or risks, developing business solutions to help mitigate potential risks or prevent errors, recommending best practices based on lessons learned, clarifying complex topics using business-friendly language, organizing and structuring content for usability, and providing overall technical writing expertise.


    Complexity of writing assignments varies by topic. More complex assignments may include creating documentation to support: new products, system enhancements, new market segments/lines of business or additional business audiences, compliance, risk management, and/or internal or external audits.

    Primary Responsibilities

    • Performs initial, independent research of the subject to ensure Subject Matter Expert (SME) resource time is used effectively.
    • Identifies business impacts across the organization to ensure processes and procedures provide accurate guidance to primary and secondary audiences.
    • Assesses and understands audience needs, including defining appropriate type, scope, and level of detail required.
    • Defines scope, objectives, deliverables, and timeline of each documentation project to set expectations with SMEs and other project resources (as applicable).
    • Drives adherence to these expectations to ensure documentation is developed and published accurately and timely.
    • Facilitates documentation development discussions, demos, or job shadowing sessions with SMEs to collect relevant information. SMEs may represent project teams, business users, systems developers, or a combination of these roles.
    • Uses active listening, probing, and reflective speaking skills to ensure key points and complexities are addressed by the SMEs and appropriately meet client needs.
    • Leads process mapping discussions and provides best practice process guidance/recommendations.
    • Clarifies complex or technical content into clear, non-technical information for business team audiences.
    • Structures, organizes, and formats content to ensure end users can quickly access and identify information when needed.
    • Adheres to documentation standards, styles, and publication standards using existing tools and templates. Making improvement recommendations on these as needed to support changing business needs.
    • Participates in peer review and editing to support consistency of style, tone, and accuracy of content across the technical writing team.
    • Supports the development of business solutions, participates in special projects, assists with team administrative duties, or performs other duties as assigned.




    • Bachelor's degree or equivalent experience in Technical Writing, Process Improvement, or a related field.

    • FINRA 6 registration permitted, but not required. Corporate-established timelines apply to permitted registrations.

    •       FINRA fingerprinting required
    • 4 years relevant work experience

    • Ability to learn new tools and processes quickly.

    • Exceptional skill in creating grammatically correct text, and an ability to write accurately, succinctly, and with minimal need for editing/proofing.

    • Experience in creating single-sourced documentation (conditional text) to create output in more than one format (for example, PDF, HTML, Web). Experience in all aspects of planning, designing, implementing, testing, and delivering a documentation project.

    • Ability to communicate technical information to non-technical audiences.

    • Ability to work independently as well as being a contributing member of a cohesive development team.

    • Ability to recognize and adapt to changing requirements, schedule changes, and any other challenges that might affect a project.

    • Ability to adhere to a particular writing style to maintain a consistent voice across the modules of a product.

    Working Conditions/Physical Requirements:

    • Normal Office Working Conditions.

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.  They are not intended to be an exhaustive list of responsibilities, duties

    About Great-West Financial

    At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.


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