Great-West Financial Empower Retirement

  • Operations & Process Improvement Consultant

    Location US-CO-Denver (DTC) | US-KS-Overland Park
    Posted Date 1 month ago(1 month ago)
    Job ID
    # Positions
    Financial Services
  • Position Highlights

    The Process Improvement Consultant position is responsible for leading large, cross functional projects to achieve process optimization, innovation and operational efficiencies using Six Sigma & Lean tools & techniques.  Projects include all phases of the lifecycle to solve complex organizational Challenges.  Incumbent will act as a change agent - building and delivering the change management strategy to ensure support and buy-in for improvement projects. Responsible for the application of advanced concepts and understanding of departmental and institutional policies, procedures, methods, principles, and techniques in technical areas and/or business functions. Assignments are complex in nature, non- routine, and diverse.  Contacts may be both internal and external and may interface at the executive & leadership level.

    Primary Responsibilities

    • Independently lead large, complex, organization-wide projects for improvement, innovation and risk control
    • Create and execute plans to track efficiency / productivity / quality improvement goals and targets
    • Exercise initiative and judgment for addressing and resolving problems proactively     
    • Conduct audit, and present findings and proposed solutions to operations and senior management. 
    • Provide inputs and drive recommendations for enhancing efficiency and effectiveness
    • Prepare process map and analyze them for improvement opportunities
    • Perform business process redesign to meet organizational goals to drive digital transformation
    • Applies training and seasoned experience to independently resolve a variety of complex problems that have significant impact on cost or efficiency of business operations.
    • Ability to facilitate and drive change in a fast-paced growth focused environment leveraging his/her strong interpersonal skills
    • Conduct End to End (E2E) process diagnosis to identify improvement opportunities across the business
    • Provide effective and actionable technical solutions and recommendations.
    • Develop sustainable, repeatable and quantifiable business process improvements.
    • Collect and analyze process data to initiate, develop and recommend business practices and procedures that focus on increased productivity, minimized risk and reduced cost.
    • Determine how new technologies can support reengineering business processes.
    • Builds and maintains effective working relationships to provide efficient, timely, customer service or client/project support and influences at the group level.
    • Accountable for mentoring and assisting others, and can be relied on to troubleshoot problems.


    • Bachelor’s degree in Engineering, Business, Science or  Accounting, or equivalent industry experience
    • 5-7 years experience leading projects, teams and/or initiatives in a technically and operationally complex business
    • 5+ years of successful leadership in executing continuous improvement/Lean/six sigma efforts and enabling efficiency, effectiveness and tangible financial benefit
    • Experience in banking, financial or insurance industry is a must.
    • Retirement planning or investment industry experience preferred.
    • Certified Lean Six Sigma/ Six Sigma Black Belt preferred
    • Strong leadership ability and the desire to drive/lead projects through to completion
    • Excellent facilitation skills, with the ability to facilitate workshops, and the ability to drive and motivate teams including Senior Stakeholders
    • Proficient in Microsoft Windows applications (Word, Excel, PowerPoint, Outlook, Visio, Project)
    • Excellent written, verbal communication skills. Proven capability in developing and delivering PowerPoint presentations to various levels within an organization including executives
    • Project Management certification a plus


    Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.



    About Great-West Financial

    At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.


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