Great-West Financial Empower Retirement

  • Financial Customer Service Professional – New starting date October 8th!

    Location US-CO-Denver (DTC)
    Posted Date 4 days ago(4 days ago)
    Job ID
    # Positions
    Customer Service
  • Position Highlights

    Be Bold Be Brilliant


    Become one of our Financial Customer Service Professional for our Denver 10/1/18 Call Center Class!


    Would you like to be a part of one of America's leading financial services firms? Great-West Financial is the nation’s second largest employer sponsored retirement plan provider! We help individuals guarantee income in retirement and transfer wealth to their heirs.

    Empower Retirement's goal is to evolve workplace savings to enable people to reliably replace – for life – the income they made while working.

    We are growing our Participant Service teams and are looking for individuals with the desire to develop their career in the financial services industry. Our Participant Services Associates are at the forefront of our client’s experience; delivering outstanding service to our Retirement Plan customers.

    What’s in it for you?

    We believe that providing our associates with the means to lead healthy balanced lives results in the best possible work performance. As an employee you will be eligible to participate in the following benefits:

    • Medical, Dental, Vision and Life Insurance
    • Paid Volunteer Time
    • Paid Annual Leave
    • 401K with company match


    Primary Responsibilities

    What will you do?

    • You will work for the fastest growing retirement record-keeper in the country
    • You will provide superior customer service to our Retirement (401K) Participants
    • You will be paid to train and study during your first weeks with us to obtain your FINRA Series 6 and Series 63 licenses. Study support, training and materials will be provided to you to assist you with passing the required license testing.
    • This role will allow you to build a solid foundation in the retirement sector within financial services with the opportunity to grow your career
    • You will be part of a dynamic team environment
    • You will help educate participants on retirement plans; while learning the industry!
    • You will answer incoming calls regarding retirement plans from participants (employees), employers, and third party plan specialists.
    • You will answer questions ranging from account access via the website, fund transfers, account changes, contributions, withdrawals, rollovers, benefits and investment options
    • You will also assist in processing retirement related investment transactions, educating participants about retirement readiness, and providing communication regarding plan updates and changes.


    What will you need?

    • Ability and desire to provide a quality customer service experience and connect with clients via the phone
    • Proven strong verbal and written communication skills
    • Attention to detail and the ability to follow processes, policies and procedures established by the financial services industry and government regulators
    • Successfully pass Series 6 and 63 securities examinations following training and study time
    • Ability to work a flexible schedule, Monday through Friday (No Weekends)
    • Associates or Bachelor’s Degree, OR equivalent work experience preferred
    • Previous experience in the financial services industry a plus but not required

    About Great-West Financial

    At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.


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