Great-West Financial Empower Retirement

  • Retirement Plan Administrative Assistant - Field Office

    Location US-CA-Glendale
    Posted Date 5 days ago(5 days ago)
    Job ID
    # Positions
  • Position Highlights

    Would you like to be a part of one of America's leading financial services firms? Great-West Financial is the nation’s second largest insurer in sales of individual life insurance through banks. We also offer annuity and executive benefits products. Under Empower Retirement, we provide employer sponsored retirement plans as the nation’s second largest retirement plan provider.


    Our over 5,000 associates across 40 locations across the country provide world class service to:


    30,000+ employer sponsored retirement plans

    8 million+ employees participating in their employer-sponsored retirement plan

    467,700+ individual life insurance and annuity accounts

    $460 billion+ total assets under administration

    The Sr Administrative Assistant is an exciting career opportunity with a leading company in the retirement and defined contribution industry. Your focus is simple: support a regional team that is dedicated to helping government employees successfully replace the income they earned while working in retirement. As a FINRA licensed employee, you will work in our Glendale, CA Empower Retirement office supporting a major local government contract, supporting field representatives and managers with administrative tasks and duties. 

    Primary Responsibilities

    • Acts as a liaison between managers and clients.
    • Provides sales support to field representatives, which can include, but not be limited to: data-mining, making phone calls, scheduling appointments, etc.
    • Oversees the day-to-day operation in a field office.
    • Provides support to dedicated field representatives, managers and vice presidents as assigned.
    • Reads and routes incoming mail; includes processing of enrollment forms and other related documents.
    • Helps participants complete forms and understand their plan options.
    • May compile special periodic reports and compose non-routine correspondence.
    • Works with limited supervision; makes decisions within scope of position.
    • Prepares routine and special reports and presentations.
    • Typically involves some project work.
    • Other duties as assigned


    • Associate's Degree or equivalent work experience.
    • FINRA Series 6 & 63 and other industry specific registrations/licenses required within Empower Retirement established timelines
    • 2 - 4 years previous support experienceExperience working with retirement plans preferred
    • Basic to intermediate level of Microsoft Office applications: including Word, Excel, Access and Outlook as well as the ability to learn other systems.
    • Excellent customer service experience and the ability to manage multiple phone lines
    • Excellent multi-tasking and organizational skills
    • Strong listening skills



    Working Conditions/Physical Requirements: Normal Office Working Conditions.

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.

    About Great-West Financial

    At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.


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