Great-West Financial Empower Retirement

  • Investor Services Associate

    Location US-MA-Andover
    Posted Date 5 days ago(11/12/2018 1:12 PM)
    Job ID
    # Positions
    Financial Services
  • Position Highlights

    Be Bold Be Brilliant!

    Become one of our Investor Services Associates!

    Would you like to be a part of one of America's leading financial services firms? Great-West Financial is the nation’s second largest employer sponsored retirement plan provider! We help individuals guarantee income in retirement and transfer wealth to their heirs.

    Empower's goal is to evolve workplace savings to enable people to reliably replace – for life – the income they made while working.

    We are rapidly growing our Investment Service team  and are looking for individuals with the desire to develop their career in the financial services industry.  We offer a paid development program that will prepare you to engage with customers while obtaining your Series 7 and 63 licenses.  Empower Investor Service Associates are at the forefront of our client’s experience; delivering outstanding service through the handling of  inbound phone calls ranging  from  basic online service needs to financial transactions such as trading, cash movement and establishing new accounts.

    Primary Responsibilities


    • Answer and respond to operational and procedural inquiries from current clients via inbound call center. Handle requests for website assistance, helping Empower clients complete forms, and provide updates on paperwork processing status.
    • Initiate proactive/follow-up phone calls on pending issues to ensure timely completion.
    • Strive for a One-Call Resolution to all client requests.
    • Actively participates in staff meetings, product seminars/training, etc., in support of strategic department and firm initiatives.



    • Bachelor Degree required
    • Experience in service, healthcare, or hospitality in people facing industries are strongly preferred.
    • 1+ years telephone based customer service experience preferred


    • Strong relationship-building skills; ability to build rapport and create a personalized experience for our clients
    • Proficient written, verbal and presentation skills;Commitment to customers

    About Great-West Financial

    At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.


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