Great-West Financial Empower Retirement

  • Senior Retirement Plan Client Service Manager - Large/Non-Profit Plans

    Location US-CO-Denver (DTC) | US-MA-Andover | US-KS-Overland Park
    Posted Date 1 month ago(11/8/2018 1:54 PM)
    Job ID
    # Positions
    Account Operations
  • Position Highlights

    Would you like to be a part of one of America's leading financial services firms? Great-West Financial is the nation’s second largest insurer in sales of individual life insurance through banks. We also offer annuity and executive benefits products. Under Empower Retirement, we provide employer sponsored retirement plans as the nation’s second largest retirement plan provider.


    Our over 5,000 associates across 40 locations across the country provide world class service to:


    30,000+ employer sponsored retirement plans

    8 million+ employees participating in their employer-sponsored retirement plan

    467,700+ individual life insurance and annuity accounts

    $460 billion+ total assets under administration



    The Client Service Manager serves as the primary contact, representing Empower Retirement/Great- West Financial for a specified block of retirement plans. Overall responsibility for supporting a team through leadership, mentoring, and expertise to provide service and support to our largest and most complex clients. Researches and resolves complex, escalated issues and complaints.

    Primary Responsibilities

    • Provides leadership to all members of a team responsible for servicing clients needs within the largest and most complex block of business. Directs and is accountable for the delivery of proactive and consultative service to clients ensuring the highest levels of customer service and satisfaction.
    • Resolves escalated issues and complaints.
    • Recommends and implements new policies and procedures, workflow approaches, and system enhancements.
    • Assists in developing business and staffing plans and is ultimately responsible for the success of all departmental projects.
    • Researches and resolves the most complex and sensitive problems and service issues. Ensures issues are resolved in a manner that meets company and regulatory guidelines. Communicates with clients regarding the status of the issues as required.
    • Monitors operational processes for compliance.
    • Participates in conference calls or meetings with high level clients.
    • May be involved with budgetary responsibilities.


    • Bachelors degree or equivalent work experience
    • FINRA 6 registration permitted, but not required. Corporate-established timelines apply to permitted registrations.
    • FINRA fingerprinting required.
    • Five years of experience in retirement services industry.
    • Leadership experience
    • Knowledge of Microsoft Office Suite
    • Demonstrated knowledge of ERISA, DOL and applicable IRS regulations related to retirement plans.
    • Excellent presentation, written and verbal communication skills.
    • Able to multi-task, prioritize, and problem solve effectively.
    • Cross-functional collaboration with legal, compliance, systems, distributions/loans, technical support

    This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

    About Great-West Financial

    At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.


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