Great-West Financial Empower Retirement

  • Central Receptionist & Reservationist

    Location US-KS-Overland Park
    Posted Date 3 weeks ago(11/30/2018 11:01 AM)
    Job ID
    # Positions
    Facility Operations
  • Position Highlights

    This position provides central reception services, scheduling of internal meetings for conference rooms at Overland Park, and Facilities service coordination for internal customers.

    Primary Responsibilities

    • Greet all internal/external visitor/clients and direct them to appropriate meeting location. Take a pro-active approach to ensure all visitor/clients needs are met or exceeded.
    • Screen reservation phone lines and respond to EMS software reservation requests in a timely manner.
    • Knowledgeable about meeting room set-ups and audio visual capabilities to appropriately reserve meeting space based upon requirements of the meeting and requested services.  Suggest alternatives to clients and management as required.
    • Strong attention to detail when confirming all meetings with internal clients on a daily basis, ensuring all notes and requirements are accurately entered into reservation system.
    • Collaborate with support services such as catering, custodial, and security to execute flawless meetings.
    • Provide administrative support on an as-needed basis to General Services Management.    
    • Produce and distribute daily schedule of meetings and services to support personnel.
    • Provide ownership of Lobby and assigned conference spaces to ensure they are client-ready at all times
    • Assist with guest check-in and employee access control from lobby spaces
    • Serve as liaisons between internal associates and the Facility Maintenance team by management of internal and external Service Logs
    • Other duties as assigned


    What You Bring to the Role

    • Associate’s Degree, preferably in Business or Hospitality, or equivalent experience
    • Minimum of 1-2 years of office experience
    • Proficiency using MS Office products (Word, Excel, Power point)
    • Excellent written and verbal skills and proven ability to interact with all levels of management (internal/external) and develop strong relationships
    • Strong customer focus to include good listening skills, documentation skills, and being able to resolve conflict and offer solutions.
    • Experience within a corporate environment
    • Ability to multi-task
    • Data organization and analysis skills are required
    • Proficiency using EMS Workplace reservation software

    About Great-West Financial

    At Great-West Financial® and Empower Retirement, our more than 5,700 global associates are dedicated to helping customers secure their financial futures. We offer a range of retirement savings products, life insurance, annuities and investment services from offices across the country. If you’re interested in joining a company that enjoys a record of strong performance and is rich in history yet innovative, bold and transformative, then our organization is an outstanding place for you to grow and succeed. We’re an equal opportunity employer dedicated to workforce diversity. We’re also committed to providing a drug-free workplace.


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