Great-West Financial Empower Retirement

  • Spec Operations Adv Svcs

    Location US-CO-Denver (DTC)
    Posted Date 5 days ago(12/13/2018 12:29 AM)
    Job ID
    # Positions
  • Position Highlights

    The Specialist’s primary responsibility is ensuring AAG’s Managed Account service is available & functioning, properly and consistently, on a daily basis for all clients:  plans, partners & participants.


    The position provides service excellence in delivery of the program. The Specialist gathers information and provides analysis to support AAG Product, AAG Segment Managers, AAG Oversight, vendors and internal partners; supports action plans for rollouts and client specific projects.


    The Specialist resolves service operational issues, supports audits and contributes to product, system and process improvements.

    Primary Responsibilities

    • Serves as the AAG daily contact for operational support of the services and delivery of services for all business channels
    • Performs operational service issue mitigation from management to research, escalation and final resolution
    • Performs exception mitigation via managing, researching, monitoring and reporting
    • Provides Enterprise Client Team support for day-to-day service inquiries
    • Develops, maintains & distributes reporting: Usage, Staff Plan, PRISM
    • Process Workflow items: processing, researching, reporting, reconciling and field support as required
    • Support: Vendors, Internal AAG, Empower, FASCore, systems
    • Performs fulfillment support : mail, letters, invoicing, billing and mass mailings
    • Support Implementation and testing of new product offerings
    • Perform testing of new system functionality, validate data accuracy and performance results when needed
    • Identifies and executes on the resolutions to questions/issues and exception requests regarding Advisory Services
    • Manages advisory services operational queues
    • Maintains and takes steps to improve operational quality
    • Collaborate with other members of cross functional teams within AAG and other departments, to support operational duties, processes and training
    • Other duties as assigned


    • 4 year degree or equivalent work experience
    • 3-5 years operations experience, in an investment advisory/financial services capacity preferred, with focus on research and analysis
    • Strong cross-organizational interpersonal and collaboration skills
    • Working knowledge of EASy recordkeeping system. One year of hands-on experience preferred
    • Excellent analytical skills
    • Microsoft Office experience: Excel, Word
    • Great attention to detail
    • Problem solver
    • Highly organized
    • Knowledge competency: Broad experience in financial services operations
    • Analytical competency: Investigates recurring operational issues requiring data or situational analysis and application of prior experience for problem resolution
    • Communication competency: Provides solutions to operational issues through effective coordination with and support of department; offering data analysis, interpretation and recommendations
    • Ability to work on multiple assignments with dynamic deadlines


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.